Frequently Asked Questions


Giving FAQs

Q: What is online giving?

Online giving is the ability to give a donation or schedule a series of donations on our website, using the Church Center giving app. Donations can be made using your checking account, savings account, or credit card.

Q: Is online giving secure?

All account information is entered on a secure page. No one has access to your data unless authorized by you.

Q: Are there any charges or fees to give online?

There is a small administrative fee, paid by the church for all online donations.  But this fee is not passed on to you.  The dollar amount that you select for your gift will be the amount that is recognized as your donation. 

Q: Can I set up an automatic online giving schedule?

Yes. You can choose weekly, bi-weekly, or monthly giving schedules. Adjustments to the frequency or amount can be made at any time by signing in, and changing or deleting your Reoccurring Donation.

Q: Can I make an online debit card or credit card donation?

Yes, several credit cards are currently accepted by Cross Roads.  However, American Express is not accepted, due to a higher administrative fee.

Q: How do I designate my gift to more than one fund or ministry?

Enter the amount you want to give to the first ministry, and select the designated fund in the ‘Fund’ box. Then click '+ Add Donation' to add additional donation lines. This feature only works when using a laptop or desktop computer. Giving via Church Center mobile app does not allow for split designations.

Q: The ministry I want to donate to is not in the list of Designated Funds.

Only Cross Roads listed funds are available to donate to.  If you wish to give to another organization, and it is not listed, please give directly to that organization.  We no longer forward donations to organizations that are not listed in our available designated funds.

Q: I did not receive a confirmation email after my donation was given.

Check the 'junk mail' settings on your email account. You may need to add the appropriate email address to your email address book.

Q: Can I keep a record of the amount I have contributed?

All contributions to Cross Roads Church are recorded in our secure database, and can be viewed in the following location:

  • In the Church Center app, select your profile in the upper right corner of the screen.  Scroll down to the “Activity and involvement” section, and select “My giving”. This will display a screen where you can check your donation history, view/update any reoccurring donations, update your payment methods (bank account or credit card), and year-end giving statements.  

Q: I currently use the offering envelope system. Are my offering envelope contributions also in the database?

Yes, donations given via the offering envelope system, or via a personal check are also recorded in our database.  This allows you to have a complete picture of your donations to Cross Roads Church.  Sunday AM donations are received and deposited, however the donation records may not be updated for several days.  If you do not see your donation immediately, check back a few days later.  

Still Have Questions - email our treasurer at