Giving FAQs
Q: What is online giving?
Online giving is the ability to give a donation or schedule a series of donations on our website, using your checking account, savings account, or credit/debit card.
Q: Is online giving secure?
All account information is entered on a secure page on our site. You log into your Planning Center account with your email address and password, or with your phone number and password. No one has access to your data unless authorized by you.
Q: What if I don't have a Planning Center account?
If you enter your email address or phone number, and you don’t have a Cross Roads Planning Center account, we will automatically setup an account with your name, and email address/phone number, which will allow you to track your donations.
Q: Are there any charges or fees to give online?
There is a small administrative fee, paid by the church for all online donations. But this fee is not passed on to you. The dollar amount that you select for your gift will be the amount that is recognized as your donation.
Q: Can I set up an automatic online giving schedule?
Yes. You can choose weekly, bi-weekly, monthly, or twice-a-month giving schedules. You can also select the day of the week that you want the donation to be given. Adjustments to the frequency or amount can be made at any time by signing in, and changing or deleting your Reoccurring Donation.
Q: How will I know when my donation will be withdrawn from my account?
You will receive an email confirmation that the donation has been given. For reoccurring donations, the donations will begin on the start date you specify, and will continue to be withdrawn on the scheduled frequency until you cancel or modify the request. You will receive an email confirmation for each reoccurring donation.
Q: Can I make an online debit card or credit card donation?
Yes, debit cards and several types of credit cards are currently accepted by Cross Roads. Additionally, Apple Pay and Google Pay can also be used for online payments.
Q: How do I designate my gift to more than one fund or ministry?
If you are using our Church Center mobile app, you will need to enter separate donations for each fund/ministry you wish to donate to. However, if you are using a web browser, the donation page will allow you to split your donation between several funds/ministries. Enter the amount you want to give to the first ministry, and select the designated fund in the ‘Fund’ box. Then click the '+ Add Donation' to donate to an additional fund.
Q: I did not receive a confirmation email after my donation was given.
Check your 'junk mail' folder on your email account. You may need to add no-reply@churchcenter.com to your email address book.
Q: How can I view a record of my donations?
All contributions to Cross Roads Church are recorded in our secure database, and can be viewed in the following locations:
- In the 'Church Center' mobile app on your mobile phone or tablet, select your profile (in the upper right corner of the screen)
- In the 'Activity and Involvement' section, select 'My Giving'
- Select 'Donation history' to view the history of your donations
- Select 'Reoccurring donations' to view/modify any reoccurring donation you have setup
- Select 'Statements' to view annual statements of your donations. Giving statements are available by mid-January after year-end.
Q: I currently use the offering envelope system. Are my offering envelope contributions also in the database?
Yes, donations given via the offering envelope system, or via a personal check are also recorded in our database. This allows you to have a complete picture of your donations to Cross Roads Church. Sunday AM donations are received and deposited, however the donation records may not be updated for several days. If you do not see your donation immediately, check back a few days later.
Still Have Questions - email our treasurer at